Refund Policy
Refund Policy
Welcome to TerraCamp LLC (“we”), a leading provider of high-quality camping equipment. We want you to be satisfied with your purchase. If you are not satisfied with your purchase, we offer the following refund terms to protect your rights.
- Refund Policy
Applicability: We accept refund requests within 30 days of receiving your purchase.
Eligibility: To receive a full refund, the product must be unused and in its original condition, including all packaging, labels, and accessories. Used or damaged products may not be eligible for a refund. - Refund Request Process
Contacting Support: Please contact our Customer Service team by email or phone to discuss your refund request.
Obtaining Refund Authorization: Once your refund request is approved, we will provide you with detailed instructions for returning your product and a refund authorization code.
Returning Products: Please return the product along with the refund authorization code as instructed. We recommend using a tracked shipping method to ensure we can confirm receipt of your returned product. - Refund Processing
After receiving and inspecting the returned merchandise, we will process your refund request within 5-7 business days.
Refunds will be issued to your original payment method; the exact timeframe may vary depending on your bank or payment provider. - Transaction Fees
Please note that shipping and handling fees are generally non-refundable unless we ship the wrong item or the item is defective. - Exceptions
Purchases under the following circumstances are not eligible for refunds:
Heavily discounted items.
Items purchased during sales or clearance periods.
Thank you for choosing TerraCamp LLC! We hope you enjoy every step of your outdoor adventure.